Refund policy
Return Window
Customers may request a return within 30 days of receiving the product.
Return Eligibility
To qualify for a return:
- Item must be unused and unworn
- Item must be in original condition
- Original packaging must be intact
- All tags and accessories must be included
- Proof of purchase is required
Non-Returnable Items
- Gift cards
- Final sale items
- Personalized products
- Items showing signs of use
Return Process
Step 1:
Contact our support team at info@satwill.com
Step 2:
Provide your order number and reason for return
Step 3:
Receive return authorization and return instructions
Step 4:
Ship the item back following the provided instructions
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
Refund Processing
After receiving and inspecting the returned item:
- Refund approval notification will be sent by email
- Refunds are issued to the original payment method
- Processing Time: 3 business days
- Bank processing may require an additional 1–5 business days
Contact Information
Satwill
3158 Privateer St, Lemoore, CA 93245, United States
Email: info@satwill.com
Phone: +1 5853161998
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